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Veelgestelde vragen

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Questions and answers

View the most frequently asked questions to EquiElite here
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Prices

All prices indicated at our website include VAT.

Shipping costs the Netherlands

The shipping  costs within the Netherlands are € 5,67 inlcuding VAT for orders with a value up to € 49,-. For orders with a  value of €49,- or more, we do not charge shipping costs for shipping within the Netherlands. 

Progress of your order

After placing your order in our webshop, you will receive an email with your order details. As soon as your package has been packed, you will receive an email with a Track & Trace link. Via this link you can view the status and the indication of the time of delivery of your parcel. 

Newsletter

We send a newsletter once a month. This newsletter provides updates about the latest product developments and offers.
Subscribe:
You can subscribe to our newsletter via the button at the bottom of this page or via the homepage.
Unsubscribe:
You can unsubscribe at any time via the link at the bottom of our newsletter.
 

Adjusted delivery during national holidays

No orders will be processed or delivered during the following national holidays:
New Year 01-01-2021
Easter 04-04-2021 / 05-04-2021
King’s Day 27-04-2021
Ascension Day 13-05-2021
Pentecost 23-05-2021/24-05-2021
Christmas 25-12-2021/26-12-2021
New Year 31-12-2021/01-01-2022

Trial period

When you buy remotely from a webshop, you as a consumer are entitled to a trial period of 14 days as standard. This period starts after you have received your order.

Return free of costs

You can return your product (s) in undamaged and uopened original packaging. For the return shipment a return label from DHL must be requested from our customer service. This label can be printed and attached to the top of the package (i.e. the viewing period of 14 days has not been exceeded). You can return your package via a DHL Parcel Shop. If you wish to return the product  via another carrier these costs are not covered by EquiElite and are for your own account. 


The full purchase amount, together with any paid shipping costs of the initial delivery, will be reimbursed as soon as possible, but no later than 14 days after dissolution. We may withhold reimbursement until we have received the goods at our warehouse, or until you have demonstrated that you have returned the goods. 
Instead of previously described procedure you can use the European model of withdrawal. You can send this via email or by using the contact us. 


For a quick handling of your return shipment, we recommend that you add (a copy of) the original invoice (or other proof of purchase) to the return parcel. Please also mention the reason for return when possible.
 

Create an account

You can easily create an account at EquiElite.
The advantages of an account are:
• The address details of your last order automatically added to your new order when you are logged in
• It is possible to save multiple shipping addresses
• View your order history
• Quick and easy to re-order a previous order
• The payment process is accelerated
 

Wrong delivery

If a mistake was made by us during the livery (for example an incomplete, incorrect or damaged delivery), we recommend that you contact EquiElite directly by email and ask for a return label from DHL. We will then send this to you by post or e-mail. Without a label, your package will not be accepted as a return shipment by the DHL Parcel Shop. You can return your package with the label at a DHL Parcel Shop of your choise.
Return address:
EquiElite
Binnenstraat 15
6674 BW Herveld 
The Netherlands

Payment methods

You can pay for your order with Ideal, Paypal, Visa and Mastercard.

From Belgium you can pay with Cancontact Mister Cash.